Refund Policy
Our aim is simple: you should feel the work was worth it. Here’s exactly how refunds and cancellations work.
The short version: The Instant Edge Business Snapshot is free. For a paid implementation, you can get a full refund before build work begins. Monthly engagements can be cancelled going forward. If something went wrong, contact us and we’ll make it right.
The Snapshot is free
The Instant Edge Business Snapshot costs nothing, so there is nothing to refund. You only pay if you decide to move forward with an implementation.
Implementation — before build work begins
If you’ve paid for an Intelligence Center build but we have not yet started the build work, you can request a full refund for any reason. Email us and we’ll process it back to your original payment method.
Implementation — once build work is underway
Because a build involves setup, data work, and personal time, once we have started it the fee is refundable only for the portion of work not yet performed. We’ll tell you plainly what has been completed and settle any balance fairly.
Monthly engagements
Ongoing monthly work can be cancelled with reasonable notice as described in your proposal. Cancellation stops future billing. Fees for the current period and any work already delivered are non-refundable, but you keep everything produced through the end of that period.
If something isn’t right
We stand behind the work. If a deliverable failed, contained a genuine error, or your experience fell short of what we promised, contact us within 14 days. We’ll review it personally and make it right, whether that means correcting the work, redoing part of it, or issuing a fair refund.
How to request a refund
Email steph.forwardpath@gmail.com with the email address you used at checkout and a short note. Approved refunds are returned to your original payment method through Stripe, typically within 5–10 business days.
This Refund Policy is part of our Terms of Service.