Refund Policy
Our aim is simple: you should feel the Blueprint was worth it. Here’s exactly how refunds work.
The short version: Full refund any time before you begin the diagnostic conversation. Once the conversation is complete and Stephanie has reviewed your report, the engagement is non-refundable — but if something went wrong, contact us and we’ll make it right.
Before you begin — full refund
If you’ve paid but have not yet started the guided diagnostic conversation, you can request a full refund for any reason. Email us and we’ll process it back to your original payment method.
After the diagnostic is complete
Because the Blueprint includes Stephanie Hess’s personal time to review and finalize your report — and, on the higher tier, a live session — the engagement is non-refundable once your report has been reviewed and delivered (or, for the guided tier, once your live session has taken place). This is standard for personalized advisory work.
If something isn’t right
We stand behind the work. If your report failed to deliver, contained a genuine error, or your experience fell short of what we promised, contact us within 14 days of delivery. We’ll review it personally and make it right — whether that means correcting the report, redoing part of the assessment, or issuing a fair refund.
The live session
For the Blueprint + Session tier, sessions can be rescheduled with at least 24 hours’ notice. A missed session without notice is considered delivered.
How to request a refund
Email steph.forwardpath@gmail.com with the email address you used at checkout and a short note. Approved refunds are returned to your original payment method through Stripe, typically within 5–10 business days.
This Refund Policy is part of our Terms of Service.